- PRMWM32B - Inform and educate clients on waste management issues
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PRMWM32B Mapping and Delivery Guide
Inform and educate clients on waste management issues
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PRMWM32B - Inform and educate clients on waste management issues |
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Description | This unit of competency covers all contexts in which information may be provided to clients. | ||
Employability Skills | Not Applicable | ||
Learning Outcomes and Application | Not Applicable | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine requirements for provision of information or advice to client |
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Element: Provide information and advice to client |
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Element: Assist client to obtain access to additional information as required |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Critical aspects of competency
Accurate determination of requirements for provision of information or advice to client.
Communicates clear and accurate information and advice to client.
Provides client with opportunities to confirm understanding and seek clarification.
Assists client to obtain access to additional information, including providing sources and resources.
Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Waste minimisation strategies.
Current issues in waste management.
Legal implications
Company requirements.
Sources of waste management information.
Available government services.
Dangerous goods in use.
OHS hierarchy of control.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These are:
interpersonal communication
listening and provision of feedback
assessing client capacities
presentation of information
demonstrating.
Resources required to assess this unit
The following resources should be available:
range of waste management issues
identified client target groups
resources for education
role play
case studies.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Evidence of competency is best obtained by observing activities in the field and reviewing information provided to client on waste management issues. If this is not practicable, observations in realistic simulated environments may be substituted.
Consistency in performance
Assessment requires that strategies meet the objectives of clients and comply with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to assess the unit within a variety of waste management environments or different client needs to assess competency in the information provided on waste management issues.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written audit, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.
Key competency levels
There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.
Information below highlights how these processes are applied in this competency standard.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process | |||
How can communication of ideas and information be applied? | 2 | Communicate clearly and effectively with relevant personnel and clients about waste management issues. | ||||||
How can information be collected, analysed and organised? | 2 | Gather information from a number of sources (including regulatory sources, relevant personnel, relevant legislation, personnel training records and company specifications) about waste management issues. | ||||||
How are activities planned and organised? | 2 | Plan and organise activities to impart appropriate information to clients. | ||||||
How can teamwork be applied? | 2 | Work effectively with relevant personnel to determine waste management issue. | ||||||
How can the use of mathematical ideas and techniques be applied? | 2 | Conduct and document appropriate mathematical calculations. | ||||||
How can problem-solving skills be applied? | 1 | Provide appropriate information to solve client's problems. | ||||||
How can the use of technology be applied? | 1 | Demonstrate understanding of technological principles and physical skills to use appropriate equipment. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Refer to Evidence Guide
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables may be present for this particular unit.
Assessment methods include discussion with client, review of past service records and visual inspection.
Client/company includes all forms of business enterprise in this context including government agencies, local governments/councils, private and public companies and residents/ratepayers.
Cost-effective implies a balance between affordable by the client, achieve effective solution and enable profit to be achieved by operator.
Information includes but is not limited to all aspects of waste management, impacts on the environment and health, waste minimisation legislation and controls and waste management services available.
Need for provision of information will typically arise from client waste management needs and requirements, compliance requirements, environmental considerations, health considerations and waste disposal cost considerations.
Performance of this unit is carried out in accordance with relevant requirements of the following:
Australian Standards
environmental regulations
legislative requirements
manufacturers' specifications
organisational procedures
relevant state/territory regulations.
Relevant legislation and codes cover state and federal:
consumer protection
dangerous goods
duty of care
industry codes of conduct
public and other liability
Australian Standards
environmental protection legislation.
Responsibilities and capacities may include costs and availability of trained and/or licensed persons and maintenance of site.
Sources of information include company publications, government information documents and industry publications.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Determine need for provision ofinformation from log of common client inquiries, review of client compliance levels, new waste management trends and issues and changes in services provided | |||
Determine information requirements through discussion with clients and relevant interest groups | |||
Identify and incorporate requirements of relevant legislation, industry codes of practice and company requirements in information requirements | |||
Provide relevant information in a clear and manner | |||
Provide client with opportunity to confirm understanding and seek clarification | |||
Provide client with reliable documentation and publications suitable to client and nature of waste management services for ongoing reference | |||
Ensure information provides client with practical options for the effective management and minimisation of waste | |||
Provide sources of additional information to ensure client can follow up when required | |||
Provide details on company services to assist in future service provision as required | |||
Ensure information on community, government and industry services is available and provided to the client where requested |
Forms
Assessment Cover Sheet
PRMWM32B - Inform and educate clients on waste management issues
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
PRMWM32B - Inform and educate clients on waste management issues
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: